|Last Quarterly Update:||1/2/2017|
|SIC Codes:||7334, 7389|
|Industry Overview||Trends & Challenges||Industry Forecast|
|Quarterly Industry Update||Call Prep Questions||Website & Media Links|
|Business Challenges||Financial Information||Glossary & Acronyms|
Companies in this industry operate business service centers, including private mailing centers, copy shops, and other document duplication centers. Major US companies include Allegra Network, ARC Document Solutions, FedEx Office and Print Services, Minuteman Press, Sir Speedy, and The UPS Store. Major companies based outside the US include bpost (Belgium), PostCon (Germany), and Quality Post (Mexico).
Worldwide, business activity is a key driver of industry demand. Businesses are expanding fastest in markets in Latin America (particularly Colombia and Mexico), the Asia/Pacific region (India, Indonesia, and Malaysia), sub-Saharan Africa (Kenya), and Eastern Europe (Poland).
The US business service center and copy shop industry includes about 10,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $9 billion.
Demand is driven by business spending, particularly spending by small businesses that lack in-house mailing and document preparation operations. The profitability of individual companies depends on efficient operations and good customer service. Large companies enjoy economies of scale in purchasing or leasing equipment such as printers and copiers. Small companies can compete by offering highly specialized services, superior customer service, or favorable locations. The US industry is concentrated: the top 50 companies account for about 55% of revenue.
Competition may come from government postal services and from retailers -- chiefly office supply stores, consumer electronics outlets, and mass merchandisers -- that offer a variety of document production services. Additionally, business service ...
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