Consumer Services Industry Profile

Companies in this industry repair machinery, equipment and other products; as well as provide personal and laundry services to customers. Major US service companies include Cintas, Jiffy Lube, Regis Corporation, Safelite, Service Corporation International, and WW International; leading companies outside of the US are Funespaña (Spain), Indigo Group (France), and Klier Hair Group (Germany).

Worldwide, consumer services companies are looking toward emerging markets for growth. Urbanization in developing countries and demographic shifts are driving consumption growth. The share of the world's population living in cities is expected to rise to about 63% by 2050, according to Statista.

The US consumer services industry includes about 455,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $300 billion.

COMPETITIVE LANDSCAPE

Consumer income and demographics drive demand in the industry. The profitability of individual companies depends on favorable store location, customer service, and efficient operations. Large companies have economies of scale in purchasing and access to large groups of customers. Small companies can compete through convenient location and providing specialized services.

The US industry's repair and maintenance segment is highly fragmented: the 50 largest companies generate about 15% of the revenue. The personal and laundry services segment is also highly fragmented: the 50 largest companies generate about 25% of the revenue.

Mobile technology and the rise of on-demand service providers are disrupting the consumer services industry. By connecting consumers ...